Policies

Due to some unfortunate circumstances with multiple customers it has come to my attention that I need to have some set policies in place for the sale of my items, particularly special order items.

Facebook Pre-Made Sales

• Items placed on Facebook for sale are only for sale through contact with me on Facebook, or through the business email, handmade_heart@yahoo.com
• Items are sold in an "as is" condition and cannot be personalized or changed in any way
• There are no shipping charges for these items
• Once the sale is confirmed through Facebook or email contact an invoice will be sent via PayPal to the customers email.  Payment is expected by the due date on the invoice, and if not received by that time the item will be placed back for sale to the general public.
• Items will not be mailed until payment is fully received!

Special Orders

• A special order is any item specifically requested by the purchaser that is not currently in an "as is" condition for sale anywhere else Handmade Heart does business.  This includes, items in specific colors, sizes, materials, or personalized.
• Special orders will require a lot of contact with Handmade Heart either through email, or Facebook to verify the specifics of the project.  Handmade Heart will provide photographs of the project throughout its creation as available to update the buyer on the progress.
• Special orders will be charged shipping costs, regardless of how you contact Handmade Heart.  Shipping costs vary based on the size of the project and you will be quoted an estimate on this cost.
• When a customer requests information about a special order an estimate of the cost will be given, this is only an estimate and may change based on availability of materials, and shipping costs.
• Upon completion final photographs will be sent to you to verify the piece is as expected.  At that time a PayPal invoice will be emailed to you for payment.  If payment is not received by the date on the invoice the piece will be forfeited and placed for sale to the general public.
• Personalized items such as t-shirt quilts, pieces with names or initials, or pieces with specialized items making sale to the general public more difficult or impossible will require payment before the start of the project!!!
• Items will not be mailed until payment is fully received!

Etsy Sales

• All sales on Etsy are subject to their terms and conditions, please refer to their website for more information.
• All items listed on Etsy are firm prices and will not be changed.

Please note that I am more than willing to work with individuals wishing to purchase more than one piece, or payment plans, but these terms MUST be laid out prior to purchase or creation of their project.

ALL sales will be conducted through PayPal, or in person cash sales.  No personal checks will be accepted.  NO EXCEPTIONS!!!!

For those of you who I didn't need to set these policies down in writing for, Thank You!  Unfortunately a few bad apples can ruin things for everyone.  <3 br="br">